Greetings From Down Under Mates…

No, I am not on vacation in Australia or New Zealand…nothing anywhere near as exciting…Hell, I’m not even sure when I’ll take vacation again…

The down under I’m referring to is from underneath the wheels of the bus that myself and my fellow team leaders…there’s 6 of us altogether…are about to be and already have been thrown under by our employer, the grocery store where we work…

Ever since myself and my co-workers started working there, we have defended and carried out the store’s strict policy on the sale of alcohol…everyone gets carded, everyone must present a valid form of identification…drivers license, passport, military identification…EVERYONE…Hell, I’ve carded a 91 year old man once and felt ridiculous doing it…but it was the policy, and we pledged allegiance to the store’s law…

An unpleasant event happened in the store a few weeks ago in which one of my co-leaders was called to the cafe checkout to settle an identification dispute…the customer did NOT have a valid identification and became upset when he was denied his purchase…the employee followed the rules he was given…during this time, another customer inserted himself into the transaction, offering to purchase the alcohol for the customer…he also identified himself as a police officer, although that claim was never actually proven…a police officer should know the value of following laws and rules…the employee explained he could not purchase the items for the customer and why he couldn’t, and unfortunately this is where the story takes a sad and ugly turn for everyone…

At this point the customer decided that the employees actions were based on his race and not his lack of proper identification…a claim that was just NOT TRUE…the employee was following the policies he had been given…the customer also decided that he would pull out his cell phone and begin Facebook living the event…this part of the story has never proven out either, but taking videos of the employees working in the store is also a violation of policy…the customer should have been asked to leave the store at this point…not to mention I think it’s a clear violation of someone’s personal rights to take photos or videos of them and then beam them across the internet without their permission…call me old fashioned, because I am…

As you can imagine, word of this brouhaha…ha…spread to the store manager and an area manager who came down to speak with everyone involved…and when the dust settled?…they threw the employee under the bus and gave the customer what he wanted…making the employee look like a fool for following the policy that the owners and the state put in place for these types of situations…they threw him under the bus for the sake of one customer…

Part of the actions to override the employee by the manager can probably be attributed to the ridiculous actions of some Starbucks employees in Philadelphia…they didn’t want to have their own Starbucks situation on their hands…and I somewhat get that…but alcohol policies are put in place to protect everyone…the store, the employee, and the public…what happens when a possibly intoxicated customer comes through a line to purchase more alcohol and we deny the purchase…as employees we are put out there (empowered?) to make these sometimes difficult decisions…and they do happen…sometimes it’s alcohol related…other times it might be when to take back merchandise on a customer return…another policy which is quickly becoming a big grey sticky wicket as well…but the hardest ones involve alcohol…

By leaving the door open to interpretation of the policy, there is the clear possibility that we will be asked to override the cashiers potentially making them look bad to the buying public as well…employee vs. employee…and that ain’t a good idea…and what happens if you have customers who pick up on the fact we’ve weakened our policy… don’t think for a second that they won’t…they WILL say they saw us do it for someone else and why are we singling them out…they without question will…

There are still issues in our lives that require strict rules and regulations and they can’t be open to interpretation…they’re there for the protection for everyone…and they need to be supported by those tasked with creating them, and those they hire to carry them out…

…whoever said life as a grocer was easy…

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3 thoughts on “Greetings From Down Under Mates…”

  1. Checking the ID of those who look below 25 makes sense, as does refusing to serve the inebriated, but checking the ID of obvious adults and seniors seems a little like ‘jobs worth’. How awful for you. Why would anyone put such a policy in place? It must be extremely discomforting for the customer to have to produce evidence of their age and surely an invasion of their privacy and also embarrassing for a staff member to have to ask! I’m surprised the customer involved didn’t take this incident further than Facebook and take it to the Press. Highlighting this policy would have done you all a favour!

    Liked by 1 person

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